Friendly and accommodating.
Tracey was wonderful to work with and the car and paperwork were ready to go upon arrival.
Pleasant, friendly staff, offering prompt service
It was very new experience in car buying.Mot sure that is the preferred way, however that was the way to buy the car during new rules that were brought to us by Covid-19.Although different, it was overall an excellent experience and I think it was mainly due to professionalism of a new Falkner Maserati and Alfa Romeo personnel whonmadenthis new experience seamless.From the first contact through constant and detailed email exchanges, including after hours and weekends all the way through concluding the deal.Great experience overall and special thanks to Pat Haggerty and Tyler!
Pat Haggerty made my experience very smooth getting my second Alfa Romeo. He was also very understanding, pleasant and helpful. The entire staff at Faulkner Alfa Romeo Willow Grove made me feel welcome when I came to pick up my car. They all took the time to introduce them selves and congratulate me on my new car.
Excellent customer service!! Definitely would recommend to anyone looking for a new or pre-owned vehicle. The entire team, especially Tracy, Mark and Pat, went above and beyond to make my buying experience a pleasant, hassle-free and memorable one.
Absolutely the easiest car buying experience I've ever had. I was able to work with Pat and Tyler to purchase a vehicle strictly by phone and email. Everything was finalized the day I committed to the purchase, and the car was delivered the next business day. The car was exactly as it was described, and incredibly clean. If they have what you want, I couldn't recommend them any more highly.
I was very pleased with the professionalism and service provided. Considering everything going on with Covid-19 the service manager was prompt in scheduling my appointment and they were thorough in making sure all transactions were done in a safe manner.
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